What is this?
Remote support is a critical tool for those situations where an on-site visit is disadvantageous. On the main screen is listed any open support sessions - if you are so directed, click to join the listing that corresponds with your account. This will place your computer into host mode, allowing Alphabyte to remotely view and control your machine.
If you've been given an invitation code, enter it at the top of the support area, and click "join".